Onsite Service - Within Warranty Period :
- When the product is within the warranty period , the customer has to provide the bill / invoice during onsite visit.
- Service Technician during their visit to the customer place will VERIFY THE DATE OF PURCHASE.
- Service and the required spare parts is offered Free Of Cost
Other Onsite Service :
- The other onsite product service includes – Out of warranty period /customer mis handling /Thread breakage.
- The required spare parts for the smooth functioning of the product should be borne entirely by the customer.
- The spare parts can be purchased from any authorised dealer
- The service will be provided free of cost and only spares will be charged by the dealer to the end customer.
Defective Material Servicing - For Dealers :
- Verify the calendar pin mark.
- When the product is within warranty period :- service and spares will be provided on FOC basis.
- For customer Mis handling/Thread breakage and products whose warranty period has been expired, spares will be charged to the dealer and service will be done free of cost.