ONSITE SERVICE - WITHIN WARRANTY PERIOD:

• When the product is within the warranty period, the customer has to provide the bill/invoice during the onsite visit.
• Service technician during their visit to the customer place will VERIFY THE DATE OF PURCHASE.
• Service and the required spare parts are offered free of cost

OTHER ONSITE SERVICE:

• The other onsite product service includes – Out of warranty period /customer mishandling /thread breakage.
• The required spare parts for the smooth functioning of the product should be borne entirely by the customer.
• The spare parts can be purchased from any authorised dealer
• The service will be provided free of cost and only spares will be charged by the dealer to the end customer.

DEFECTIVE MATERIAL SERVICING - FOR DEALERS:

• Verify the calendar pin mark.
• When the product is within the warranty period: - service and spares will be provided on FOC basis.
• For customer mishandling/thread breakage and products whose warranty period has been expired, spares will be charged to the dealer and service will be done free of cost.